Better Performance in the Management of Municipal Services

Ten years ago, the United Kingdom adopted a mechanism called "value …

Resolution #55: Better Performance in the Management of Municipal Services (Official French version)

Ten years ago, the United Kingdom adopted a mechanism called "value maximization". The aim is to optimize the delivery of municipal services by using the most efficient suppliers. Maximizing value is a flexible approach that doesn't presume that municipal services must necessarily be provided by the local government if other more effective mechanisms exist. While not mandatory, competition thus remains an important management tool.

British municipal governments have the obligation to review the effectiveness of their delivery of services every five years and must:

  • consider the option of competition for services for whic. They are responsible;
  • compare their performance to national indicators;
  • question their service delivery methods and
  • consult with taxpayers about their quality standards and delivery methods

A CPQ government will arrange for Québec municipalities to adopt, with full transparency, this method of management which would improve quality and cost effectiveness of municipal services in Québec.